1. Please return the merchandise before signing the Acceptance Form if you wish to do so. Please send an email to vs@luxaryhq.com requesting authorization to return your merchandise, mentioning the following:
2. Our customer Care staff must receive and accept your return request.
a) Order Number:
b) Product Name:
c) Your Name:
d) Mobile No.:
e) Email Id:
f) Reason for Return:
Please follow the steps below after your return request has been approved:
a) Carefully pack the item to be returned, including all original packaging and tags. We will not be able to accept the return if the original packaging is not returned.
b) Request that our Customer Service collect the returned item at the given time and date.
1. If you wish to return the product, please do so before signing the contract. b) Request that our Customer Service collect the product being returned at the recommended time and day.
3. In the odd event that your products is damaged when it arrives, please send us a photo of the damaged item. Any broken items in your shipment must be reported to us within 48 hours of receiving your order.
4. Once you’ve completed the procedures above, we’ll offer you an exchange or refund. You can either request a complete refund in shop credits or a partial refund on your money.
5. Once we initiate a refund for prepaid orders, it will take 12 to 15 days for the funds to appear in your account.
6. All returns are subject to Devalko discretion.