MyBigCharm.com offers “Worry-Free Shipping” to ensure that your items are delivered quickly and safely. We handle the entire shipping process, from packaging to delivery, and we work with trusted logistics partners to ensure that your items are handled with care. You can trust MyBigCharm.com to take care of everything so you can relax and enjoy your purchase. We ensure that your items are packed well and shipped out on time.
We do our best to deliver your order on time, but the actual delivery time may, sometimes, vary slightly. However, we work with top courier companies to ensure that your order arrives on time.
We’ll keep you informed about your order’s progress with updates when it’s placed and shipped. If you have any questions or require assistance, please don’t hesitate to get in touch with us at nepalconsumertraders@gmail.com
It usually takes about 3 to 5 days to deliver an order once it has been shipped. This may vary depending on where you are located. Once your order is shipped, we will send you an email or SMS with the estimated delivery date, tracking number, and courier/delivery partner information. If your order cannot be fulfilled, we will cancel it and refund your money. The shipping cost is listed on the product page, if applicable.
The total amount you pay when placing an order on MyBigCharm.com includes the product and/or shipping costs. Sometimes, delivery can be free depending on the delivery amount or the product value.
The total amount is clearly indicated on the package. This represents the price you observed when you made your purchase.
In the event that you receive an email or SMS indicating ‘DISPATCHED FOR DELIVERY’ regarding your order but your order is not delivered within the next 3-5 days, we kindly request that you reach out to the courier company or contact us at nepalconsumertraders@gmail.com, We will take immediate action to follow up with the courier partner until your order is successfully delivered.
If you’re finding that your package was sent to the wrong address by a courier company, please contact at nepalconsumertraders@gmail.com as soon as possible. We’ll contact the partner of your mail carrier and let you know as soon as possible.
The delivery of your shipment may be delayed due to factors such as your shipping address, and on rare occasions, uncommon issues on the courier company’s end, as well as adverse weather conditions. You can track the status of your shipment on the courier company’s website using the tracking number that was sent to you by email or text message.
The number of days could vary depending upon your shipping address.
Shipping/delivery address: If you live in a remote area, it will take longer for your order to arrive than if you live in a major city.
Size of consignment: If you have a large order, it will take a little bit more time to ship and deliver than if you have a small order.
In other words, the distance your order has to travel and the size of your order will both affect how long it takes to arrive.
Courier companies typically update their website with the tracking numbers after they receive the shipment. Although it may, sometimes, take up to 48 hours for the tracking information to appear on the website, rest assured that the shipment is on its way to the destination. If you’ve recently received the shipment details but the tracking number is still not updated, we suggest giving it sometime before contacting us for further assistance.
If you need to change your shipping address, please make sure to do so before the order is packed and ready for shipment. If the order has not yet been dispatched, immediately contact our Customer Support at nepalconsumertraders@gmail.com
When the courier company attempted to deliver your order to your address but couldn’t, it is referred to as ‘Return To Origin’ or RTO. This could happen due to a number of reasons, such as you not being available to receive the order, the courier not servicing your location, or your address being untraceable. In such cases, the product is shipped back to the seller.
For Prepaid order, we will initiate a refund to your bank account.